Tell us what happened
Email info@repairtrue.info, use the contact form, or write to Repair True, 71–75 Shelton Street, London WC2H 9JQ, United Kingdom. Include your name, membership or payment reference where available, the relevant dates, what went wrong and the outcome you are seeking.
What happens next
We will review your concern, check the relevant records and explain the next steps or any further information needed. Please keep copies of your offer, confirmation and correspondence. Do not send full bank account or card details.
Cancellation and payment concerns
Do not wait for a complaint response before giving a time-sensitive cancellation notice. Read the Cancellation and Refund Policy. If you believe a Direct Debit was collected in error, contact your bank promptly as well as Repair True. Nothing in this process limits your statutory rights.